Return and Refund Policy for Phantom Clone
Last Updated: [17/8/2024]
This Return and Refund Policy outlines the terms and conditions for returns, exchanges, and refunds for products purchased from Phantom Clone.
1. Digital Downloads
1.1. All digital downloads, including MP3 files, are non-refundable and non-returnable.
1.2. We do not offer refunds or exchanges for digital products due to change of mind or accidental purchases.
2. Physical Merchandise
2.1. Faulty Merchandise:
- We will exchange faulty merchandise within 30 days of purchase.
- Merchandise must be returned in as-new condition, unworn, and unwashed.
- The customer is responsible for return shipping costs.
- We may refund the return shipping cost at our discretion, based on the nature of the fault.
2.2. Non-Faulty Merchandise:
- We do not offer refunds or exchanges for change of mind or incorrect size selection.
- All sales of non-faulty merchandise are final.
3. Return Process
3.1. To initiate a return for faulty merchandise:
- Contact us via email at [Your Contact Email].
- Provide details of the fault and include clear photos of the defective item.
- Wait for our response before sending any items back.
3.2. Once approved:
- Ship the item back to the address provided in our approval email.
- Include your order number and a copy of your receipt with the return package.
3.3. After we receive the returned item:
- We will inspect the merchandise to confirm the reported fault.
- If approved, we will process your exchange within 5 business days.
4. Exchanges
4.1. We only offer exchanges for faulty merchandise.
4.2. The exchanged item must be of equal value to the original purchase.
4.3. If the desired exchange item is unavailable, we may offer store credit or a refund at our discretion.
5. Refunds
5.1. Refunds are only issued in exceptional circumstances and are handled on a case-by-case basis.
5.2. If a refund is approved, it will be processed to the original payment method within 5 business days of approval.
6. Warranty
6.1. We warrant that our merchandise will be free from defects in materials and workmanship at the time of delivery.
6.2. This warranty is limited to replacement of faulty merchandise and does not cover normal wear and tear, misuse, or intentional damage.
7. Exceptions
7.1. We reserve the right to make exceptions to this policy at our discretion.
7.2. Any exceptions will be handled on a case-by-case basis and do not constitute a waiver of this policy for future transactions.
8. Changes to This Policy
We reserve the right to modify this Return and Refund Policy at any time. Any changes will be reflected on this page with a new “Last Updated” date.
For any questions about this policy or to initiate a return, please contact us at [Your Contact Email].